Returns & Refunds Policy (Bespoke / Made-to-Order Items)
Because our items are bespoke and made to order, we are unable to accept returns or offer refunds once production has begun.
Bespoke Items
Bespoke or made-to-order items are created specifically to your requirements (including custom sizes, colours, materials, designs, or personalisations). As such:
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All bespoke sales are final
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Returns, exchanges, or refunds are not accepted for change of mind
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This includes situations where the item no longer fits your needs or preferences after delivery
Order Approval
It is the customer’s responsibility to:
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Carefully review all specifications, measurements, designs, and details before confirming the order
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Ensure all information, spellings, grammar etc.. provided is accurate and complete
Once an order is confirmed and work has commenced, it cannot be cancelled or amended.
Faulty or Incorrect Items
If your item arrives faulty or not in accordance with the agreed specification, please contact us within 48 hours of receipt, providing clear photographs and a description of the issue.
If a fault is confirmed:
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We will offer a repair, replacement, or refund, as appropriate
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This does not apply to natural variations inherent in handmade or bespoke products
Natural Variations
Please note that minor variations in colour, texture, or finish are a normal and expected part of bespoke and handcrafted items and do not constitute a fault.
None Bespoke Products
Any none bespoke products incorrectly ordered can be returned to us within a period of 5 working days in a ‘as new’ condition and are subject to a 30% restocking fee. If you need to return goods, please contact us beforehand, telling us that you are returning the goods and why and we will provide further info on where/how to return said item/s.
Contact
For any questions or concerns regarding your order, please contact us at:
[mail ‘insert @ symbol’ buysigns.co.uk]