1. Despatch Policy
While every effort will be made to ensure that all items shown are available to order we offer no guarantee of availability and this electronic publication does not constitute an offer for sale.
If we are unable to supply the goods required to your particular specifications, you will be notified as soon as possible after we recieve your order,and you will be offered a full refund or an alternative.
You will be sent confirmation of your order immediately after you have placed your order, by email. It is the customer’s responsibility to notify us of any errors or changes required within 1 working day of receipt of confirmation as we do our best to get your order into production asap.
It is the customer’s responsibility to advise us of non-receipt of the confirmation.
Your recieipt will specify an expected despatch date. If we are unable to despatch within the expected time frame, we will contact you with an estimated despatch date.
2. Prices and Tax
Payment must be sent with order. Card transactions are completed before work is started on the sign. The Credit cards accepted are VISA, MASTERCARD, VISA DELTA AND SOLO. International transactions are subject to the exchange rate on the date of transaction. Delivery to non-European countries may result in import duties payable on receipt of the goods. You will be liable for these duties.
3. Cancellation and Returns
If your order is not manufactured to your instructions you have a right to cancel the contract, return the goods and receive either a full refund of your monies or replacement goods,(please note that ‘special’ instructions must be given in writing and confirmed by us). If you need to return goods, please contact us beforehand, telling us that you are returning the goods and why.
Please note we we are unable to accept returns for personalised items and custom-made items.
Goods received damaged in transit will be replaced as soon as possible free of charge, to the same specifications as the original order.
Returns are made at the customers’ expense, although we may waive this responsibility in certain circumstances.
We reserve the right to implement a £10 administration charge for orders cancelled by customer at any time prior to manufacture of that order. Orders can not be canceled once the manufacturing process has been started.
4. Colours, shapes and sizes
The colour of goods may vary slightly from that shown on the website due to limitations of browser software and monitors.
Also colour variations are likely to occur due to the nature of natural materials used.
Irregular shaped plaques, may vary slightly from the samples shown.
All sizes quoted are approximate.
It is the customer’s responsibility to advise us of any maximum or minimum dimensions at the time of order.
Where proofs are sent out they must be checked in all respect for example Layout – Text – Content – Punctuation – Spelling.
6. Confidentiality and Data management
All confidential information is held securely and only transmitted in encrypted form. Customer details are not passed to third parties, but we reserve the right to pass on customer’s contact numbers to parcel carriers in the event of delivery difficulties, unless specifically requested not to do so. All customer details are used only in accordance with the Data Protection Act. You may unsubscribe from any email marketing activity at any point by clicking on the ‘Unsubscribe’ link available on marketing emails you may receive. In addition to this you may email [email protected] to request a manual removal of your details from our database.
You agree to indemnify us against any claims, losses, liabilities, damages and expenses (including legal fees), arising out of your use of this site.
The Contract will be governed by the laws of England and Wales and the parties to the Contract submit to the jurisdiction of the English Courts.
9. Failed Deliveries
All orders whether ‘Free delivery’ or ‘Charged for’ delivery refer to an order being sent to a given address once only.
We reserve the right to request any subsequent delivery costs from the customer, if the item is returned to us due to failed delivery.
10. Consumer Rights
None of the above Terms and Conditions affects your statutory consumer rights.
We aim to offer you the best possible service. We may e-mail you in the future (subject to GDPR legislation and you opting in to our email marketing) with details of any special offers or promotions but you may choose to unsubscribe from these e-mails at any time by following the removal instructions on any of the e-mails you receive or alternatively by sending an e-mail to [email protected] and specifying the e-mail address you wish to be removed.
We respect your privacy and Buysigns Ltd will never pass your details onto a third party for marketing purposes of any kind.